Merge 9i Indicators

Sunday, September 05, 2010

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The Merge 9i Indicators

Workforce Communication

We build and define the indicators based on workplace functions. Each indicator is assigned a value based primarily on the potential for increasing revenue. Employees receive a MONTHLY "Scorecard" showing their individual performance of achieving these indicators and the resulting points awarded to their account. Additional employee points are awarded for department, region, or corporate indicators as they are realized.

These indicators can be altered or added throughout the program. Employee scorecards can be mailed monthly to their home or can be distributed by their supervisor to provide a constant stream of communication to your workforce. Special announcements or individual messages can be included on the scorecard, adding to the value and personalized nature of Merge 9i.

Indicators Are:

Objective

All indicators are based on set criteria. There are no subjective indicators. For example, attending safety training courses is required according to organizational policy. Earning points for this will not be based on subjective judgment of managers or supervisors. The participant either did or did not attend. Possible indicators include attendance, safety, employee retention, customer satisfaction, process involvement, sales profitability, etc.

Measurable

All employees will know, due to the objectiveness of their indicators, whether or not they meet their goal. Supervisors/managers will use the written policies of the organization to determine attendance, safety, punctuality, etc. Each month, supervisors/managers will have access to online management reports outlining the performance of their departments in relation to other areas of the organization.

Clearly Communicated

All employees will receive a program guide outlining the criteria for earning and redeeming points. Each month, all employees will receive a scorecard detailing their program activity, previous month's awarded points, and totals. This statement will be mailed out to the employee's residence or to their supervisor for distribution.

A management training session will be conducted for all supervisors/managers prior to program kickoff. This will give them ample time to familiarize themselves with the program and adequately prepare them for future questions from their employees. They will understand how the program can be used as a tool to better manage their workforce.

The Scorecard

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